Returned and exchanged

Return deadline and right of refund

Sale items cannot be returned for a refund, but a sale item can be exchanged for another sale item or size. After the sale ends, the sale item cannot be exchanged.

Products purchased in an online store can be returned within 14 days and receive a refund, credit note or exchange for another size or product. Refunds are made in the same way as payment was made. All tags must be on the product and the product must be unused.

Products purchased in a store can be returned within 14 days and receive a credit note or exchange for another size or product. Remember the receipt, the price tag must be on the product and the product must be unused and free of external odors.

A sale product cannot be returned, but a sale product can be exchanged for another sale product. After the sale ends, the sale item cannot be exchanged.

Gift vouchers or return vouchers cannot be obtained on sale items and underwear.

The condition is that the product is undamaged in its original packaging and a receipt is included.

Shipping costs are not refunded unless applicable. Customers shall bear the direct costs of returning goods. You can also come to the store and return and exchange.

The return of underwear, tights and socks is excluded from this rule, but according to According to the Health Authority's recommendations, underwear, pantyhose and socks where the seal is broken may not be returned or exchanged.